Activate
Complete onboarding or card activation steps shown to eligible users.
Activate your card
Pay at eligible partners
Track spends and rewards
User Journey
A simple journey for healthcare spends.
Load or access funds
Use the approved wallet/card funding or access method provided in the program journey.
Pay for healthcare
Spend at supported hospitals, pharmacies, diagnostic centres, clinics or wellness providers.
Track transactions
Review payment status, partner name, category and visible wallet information.
Earn rewards
Qualifying transactions may earn rewards based on active rules, caps and settlement status.
Redeem benefits
Use points, vouchers or offers through approved channels before expiry.
Before Payment
Check these things before using HealthPocket.
Good to confirm
- Partner or merchant eligibility
- Reward campaign rules
- Transaction limits or caps
- Receipt or invoice availability
- Refund and cancellation conditions
Avoid these mistakes
- Assuming every spend earns rewards
- Sharing OTP/CVV/PIN with anyone
- Ignoring expiry dates
- Paying outside approved categories
- Expecting medical advice from support
Payment Status
What different statuses can mean.
| Status | Meaning | What to do |
|---|---|---|
| Successful | Payment appears completed. | Keep receipt and check reward eligibility if applicable. |
| Pending | Payment may be awaiting settlement or confirmation. | Wait for update before raising duplicate requests. |
| Failed | Payment did not complete or may reverse. | Check account/card status and contact support if needed. |
| Refunded | Merchant/issuer reversal may have been processed. | Rewards linked to the payment may be adjusted. |
Still not sure where to begin?
Read FAQs or contact support with your specific issue category.